Privacy Policy
Data Controller
Mr. Stuart Jones
Website Visitors: The personal information we collect about you and how we use it.
You can visit and browse our website without providing your name or contact details.
Like many websites, our server logs capture details of your operating system, browser software, IP (Internet Protocol) address and Uniform Resource Locator (URL), including the date and time of your visit.
We use cookies to analyse how our site is used by visitors and to provide some of the functionality – see our cookies policy for more information.
You may choose to provide your contact details (e.g. name, address, business, job title, email address, telephone number) if you do any of these things:
- Sign up to a mailing list
- Submit a query or request information
- Ask to be contacted by us
Lookingforaplasterer.com uses centralised finance, supplier and investor management systems. Your information may be accessed by others in the Group for administrative and analytical purposes. However, you will not receive marketing from other Group companies unless you have agreed to that.
Call recording.
Some telephone calls may be recorded or monitored, for example calls to our customer services teams. Call recording and monitoring may be carried out for the following purposes:
- training and quality control;
- as evidence of conversations; and/or
- for the prevention or detection of crime (e.g. fraudulent claims).
Legal basis for processing
Some of the information we collect is provided by you voluntarily (and therefore with your permission), for example when you sign up to join a mailing list or submit a query.
If you supply products or services to us, most of the information we collect is necessary so that we can fulfil the contract between us.
The remainder of the information is collected for our legitimate business purposes, which include:
- To keep in touch with you
- To monitor the use of our website and improve its facilities
- To manage our supply chain and the relationship with our suppliers (including the management of rebates and claimbacks)
- To protect and defend our rights
When we collect personal information from you we will indicate whether it is mandatory or voluntary – this is done on the website by using asterisks to mark mandatory fields.
Retention
We will retain your personal information for as long as needed for the legitimate business purposes described above.
If you are a visitor to the website, we will retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates for as long as you indicate that you are happy for us to do so.
If you are a supplier, we normally keep records for 7 years after the closure of your account or the last purchase or sale you made for accounting, tax and product liability purposes.
Your information may be retained for longer than this if there are valid legal grounds for us to do so, for example if required by law or court order, or as needed to defend or pursue legal claims
Working with service providers
Like most organizations, we engage service providers to run our website and IT systems, to help us administer investor relations, and to handle postal and email distribution.
We will only provide these companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose. Whenever we share personal information about our customers, suppliers or visitors to our website with our service providers, we will put in place contracts which require the service provider to protect the information and keep it secure. See also Transferring information to other countries below.
Other Disclosures
Your information may be shared within the Wickes Group for account management, analysis and reporting.
Your personal data may be disclosed to the following third parties for the purposes described above:
- tax, customs and excise authorities
- regulators, courts and the police
- central and local government
- insurance companies
- other professional advisors
We may also disclose your personal information if we believe that the disclosure is necessary to enforce or apply our terms and conditions or otherwise protect and defend our rights, property or the safety of our customers, employees and other users of the website.
We may disclose and/or transfer your personal information in connection with a reorganization of all or part of our business, if the majority of our shares are bought by another company or if we transfer all or some of our assets to another company.
Security
We take the protection of your personal information seriously and have appropriate physical and technological security measures in place to keep it safe. Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it.
If you have created an account or registered to use any online services, your account details may be password protected. It is your responsibility to keep your password confidential and to sign out once you have finished browsing.
Changes to this policy
We keep our Privacy Policy under regular review and if we change our Privacy Policy we will post those changes on this page so that you are always aware of what information we collect and how we use it.
This policy was last updated in February 2026.